Support - Vilkas Now

Payments

Paytrail (new)

With the acquisition, Paytrail and Checkout Finland have merged into the same company and payment services will be merged. You can read more about...

Form fields during the order process

You can determine which form fields should be visible to your customers during the order process and which are required. 1. In your...

Pop-ups

With the app Popup from the App Store of your shop you can add email sign up, exit intent and promotional popups to your shop. You can...

Basic settings

Glossary

Account On the internet, a user account (also called “account”) is primarily needed for the utilisation of e-mail...

Google Analytics

Google Analytics is a free service that lets website operators view statistics on the use of their site, e.g. user...

Content

Editing the name/title of a page

Every page of your shop has a title. The title is used for a variety of purposes. Some examples: When the page appears in the menu of...

Settings

Checkout settings

You can take care of various settings concerning the checkout process of your shop. In the administration area in the main menu,...

SEO settings for merchants

Watch a video on the basics of SEO in your shop. You can find more information on search engine optimization in the articles Search...

Settings

Tax settings

If you are selling within the USA or Canada, please read the article Tax settings in the USA or Tax settings in Canada. To view the...

marketing

Coupons

This feature is only available in Now M, Now L and Now XL shops. With coupons you can grant your customers...

Transferring products from Suite to Now

Any imports are carried out at your own risk. If you import a defective file, you could potentially destroy the data of your shop.

Settings

Company details

To edit your company details, select Settings and then General in the main menu in your shop's administration area. On this page you...

Content

Cropping images

In your shop's administration area under Editor you can easily add images to your shop. You can find information on this in the...

Google Tag Manager

With the Google Tag Manager you can add so-called tags to your online shop. These are for example code snippets or tracking pixels....

Products

Product images

You can edit product images in the administration area directly at the products: In the administration area in the main menu, select...

Basic settings

What does "responsive" mean?

Nowadays, your customers will be visiting your online shop using a wide variety of devices, including PCs, tablets and smartphones....

Content

Privacy Policy Template

There is an example text of a Privacy Policy below that you can copy and modify for your shop. In the example text the parts that need...

Design

Breadcrumbs

Breadcrumbs are a secondary form of navigation on websites and are an addition to the main menu. They are located in the upper area of...

marketing

Facebook pixel

Facebook pixel is an analytics tool that allows you to understand the actions people are taking in your shop. When you integrate a...

Design

Fonts

The fonts of your online shop are predefined depending on the theme that you selected. For more information, read the article Using...

Delivery

Delivery methods Regions Pick up in store/Click and collect

Delivery

Regions

Regions help you to determine delivery and payment methods for certain countries. This feature is only available in Now M, Now L and...

marketing

Newsletters

Email marketing is one of the most rewarding marketing techniques for your online shop. You can collect email addresses of customers...

Settings

Availability settings

The availability of your products is automatically displayed in your shop, depending on their stock level. For more information, read ...

Content

Editing the content of a page

Watch a video on how to handle the content of your shop. You can edit the content of the pages in your shop within the editor. You can...

Settings

General settings

To edit the general settings of your shop, select Settings and then General in the main menu within the administration area of your...

Products on the homepage / start page of your shop

You can define yourself which of your products should be displayed on the homepage of your shop. 1. In the administration area in the...

Google Ads

Google Ads (previously named Google AdWords) enables you to display an advert quickly and easily in the Google search results. The...

Basic settings

App Store

In the App Store you can find a variety of apps which help you boosting your business. Please note that the availability of apps...

Basic settings

Introduction to your online shop

Watch an overview video about our webshops. With your online shop, selling is very easy. After you have set up the shop, your...

Images and image sizes

There are various kinds of images in your shop: Images that you can manage in the editor Images in an image slider Product images

Products

Managing products Managing categories Product types and attributes Products with variations Product images Product videos ...

Payments

Verifone

Vilkas Now shops also feature a Verifone Bluecommerce integration. To enable the service, you must enter into an agreement with...

Products

Showing products with a product slider

With the product slider you can add any products to pages of your shop. They are then displayed conveniently in a slider. It is...

Basic settings

FTP

FTP is a network protocol that is mainly used for transferring files, for instance between a computer of a user and a server. Due to...

Basic settings

Import of data

You can find further information on importing, exporting and editing exported data in the article Import and export of data – overview...

Payments

Avarda

With Avarda's payment solutions, you will get more returning customers to your business, increase your conversions and improve your...

Basic settings

Domains

A domain is the address under which a website can be found – for example www.your-shop.com. Domains always have a so called top-level...

Basic settings

Testing your shop / final function test

Before you publizise your shop, you should test it. To do that, visit your shop and double-check its design and the products'...

Payment

Customer-specific prices Payment methods Minimum order value Dependencies of payment and delivery methods PayPal Klarna Checkout ...

Design

Using themes / design templates

Watch a video on how to handle the design of your shop. The underlying design of your shop is based on a design template or “theme”. ...

Delivery

Pakettikauppa

Pakettikauppa is a Finnish service owned by Posti Group Oy, with which you can conveniently get delivery options for several logistics...

Content

Introduction: Editing content with the editor Editing the content of a page Creating a new page Deleting a page Editing the...

marketing

Google Shopping

You can sell your products via Google Shopping. For you as a merchant, Google Shopping is a very good opportunity to acquire new...

Basic settings

Changing the order of elements

You can change the order in which certain types of list entries are displayed to your customers in your shop. Whenever this is...

Products

Managing categories

Watch a video about products and categories in your shop. You can assign the products of your shop to categories – for instance...

Delivery

Pick up in store / Click and collect

If you run a brick and mortar store, you can offer your customers to order products online and then pick them up in your store. This...

Links to social networks in the footer (Facebook, Twitter etc.)

You can link to social networks like Facebook and Twitter in the footer of your shop. 1. In the administration area in the main menu,...

Content

Editing the visibility of pages

You can opt to hide pages within your shop. They will then no longer be shown in your shop menu. This can be useful, for example, with...

Design

Customizations for your theme

Within the editor, you can customize the following aspects of your shop, depending on the theme you use: The logo of your shop The...

Content

Unique selling points (USPs) in the header of your shop

You can display your biggest selling points in your shop’s header. This way, you can give new and returning customers a good overview...

Settings

Adding a notification text in the checkout

In some cases, it might be necessary for you to display a notification in the checkout of your shop. It then needs to be actively...

Basic settings

Viewing your shop

If you would like to view your shop as it is displayed to your customers, select View your shop in your shop’s administration area in...

Basic settings

Editing exported data

You can find further information on importing, exporting and editing exported data in the article Import and export of data – overview.

Content

Deleting a page

1. Open the Editor by clicking Editor in the main menu within the administration area of your shop. 2. In the sidebar under Pages you...

Content

Contact page

You can create a contact page in your shop where you can provide all your contact information to your visitors. You can also add contact...

Payments

Minimum order value

You can define a minimum order value in the administration area under Settings >> Checkout. If an order does not meet the minimum...

SEA: Search Engine Advertising with Google & Co.

Many of your customers use search engines like Google or Bing to find an online shop to buy from. Therefore, it is important for you...

Order status

To simplify editing orders, you can define a different status for each individual order. For example, you can very easily determine...

Settings

Customer Groups

You can group your customers in the administration area of your shop to obtain a better overview. You can also use customer groups to...

Content

Introduction: Editing content with the editor

Watch a video on how to handle the content of your shop. It is easy to manage and edit the pages of your online shop. Absolutely no...

Basic settings

URLs of your shop / short URLs

To ensure a good search engine ranking, keywords should appear in the URL of a page. Your shop has a modern search engine optimized...

Import of product images

Any imports are carried out at your own risk. If you import a defective file, you could potentially destroy the data of your shop.

Payments

Klarna Checkout

With the Klarna Checkout payment service, consumers can pay by online payment or credit card, and after passing the credit check, they...

Settings

Number formats

The section "Number formats" gives you an overview over all customisable numbers in your shop, for example the customer or order...

Settings

Countries

You can define to which countries you want to deliver your products. How to add a country you will deliver to 1. In the...

Design

The footer of your shop

The footer of your shop contains various elements, depending on the theme you chose. This could be for instance: Links to your pages...

Content

Editing the privacy policy

1. Within the administration area of your shop in the main menu select Editor. 2. You will now see a list of...

Design

The header of your shop

The header of your shop contains for instance the logo of your shop, the main menu and the search function. The header is assisting...

Basic settings

XML sitemap of your shop

An XML sitemap is a list of URLs that provides information about the pages of a website. Submitting a site's sitemap to search engines...

Content

Editing the terms and conditions

1. Open the Editor by clicking Editor in the main menu within the administration area of your shop. 2. On the...

Content

Tips for legal pages

On the legal pages of your shop (such as the Terms & conditions), you need to provide your customers with information about different...

Basic settings

The setup assistant

The setup assistant starts automatically the first time you access your shop's administration area. Here you specify the key settings...

Settings

Favicon

A Favicon is a small image that is displayed to your shop's visitors in various places in the browser. For example, it can be seen in...

Settings

Contact information

To edit your contact information such as the address or phone number, select Settings and then General in the main menu in your shop's...

Meta tags of your shop: page title and meta description

Every subpage of your shop has so-called meta tags. They for instance give Google and other search engines further information about a page.

Content

Image alignment in the image slider

The image slider is a topic panel on which visitors to your shop are shown several large-format images on a rotating basis. How the...

Basic settings

Video tutorials

Overview of your shop Design of your shop Products in your shop Content in your online shop Payment...

Products

Product numbers

Every product in your shop has its own product number. If you add a product as described in the article Managing products, a product...

SEO: search engine optimisation of your shop

Watch a video on the basics of SEO in your shop. Search Engine Optimisation (also called SEO) is one of the most important marketing...

Design

Logo

A logo often combines text and visual imagery. It tells your customers the name of your company and creates a visual symbol that...

Products

Bulk prices

Your shop system makes it possible to define bulk prices for individual products. The most common use case for this is that customers...

Products

Alternative texts for images

You can determine an alternative text for every image you add in the editor – also for images that are displayed within an image...

Basic settings

Exporting data

You can find further information on importing, exporting and editing exported data in the article Import and export of data – overview.

Content

Social feeds

With the app Social Feed from the App Store of your shop you can display your postings from Twitter, Facebook, Instagram, YouTube,...

Basic settings

The GDPR and your shop

On 25 May 2018, the European Union’s new General Data Protection Regulation (GDPR) came into effect. It specifies topics and actions...

Managing orders

After you have set up, launched and publicised your shop, it won't be long before the first orders come in. The menu item Orders is...

Content

Legal pages

It is obligatory to include legal pages to comply with the law. On them, you can supply your visitors with important information...

Content

Editing the page on shipping and handling

1. Open the Editor by clicking Editor in the main menu within the administration area of your shop. 2. On the left...

Basics

Video tutorials Quick Start Guide Introduction to your online shop Viewing your shop What does "responsive" mean? Opening and...

Settings

Cookies

What is a cookie? A cookie is a small text file that is saved on a user's computer when he or she is visiting a website. Cookies can...

Downloading invoices as PDF files

You can download invoices as PDF files, for instance if you would like to keep them for your records. 1. In the administration area in...

Basic settings

Opening and closing your shop

By default, your shop is closed to the public and customers cannot access it. You as the merchant can preview the shop by selecting...

Content

Changing the order of pages in the menu

You can change the order in which your shop’s content pages are shown in the menu. 1. Open the Editor by clicking Editor in the main...

Google Search Console

Google Search Console is a free tool that helps you optimize your shop for search engines by measuring your traffic and performance. You can...

Content

Editing the legal notice

1. Open the Editor by clicking Editor in the main menu within the administration area of your shop. 2. On the...

Design

Logos of payment and delivery methods in the footer

For your customers it may play an important role which payment and shipping methods you offer to them. You can display logos for these...

Products

Stock level / minimum stock level

The stock level indicates how many items of a product you still have in stock. You can determine an individual stock level for each...

Content

Google Maps

You can display a map from Google Maps on the pages of your shop. For instance you can show your customers where your physical store...

PayPal

You can offer your customers payment methods through third-party providers, like PayPal. To set up that payment method in your shop,...

Content

Terms and Conditions Template

Below example text for Terms and Conditions that you can copy and modify for your shop. In the example text the parts that need...

Design

Texts and buttons / CTAs on images

In your shop you can display text on images and create buttons, so-called Call-to-actions (CTAs). The "Call-To-Action" is a vital...

Payments

Klarna Checkout - Registration

On this support page, the Klarna Checkout service registration is described in detail. For a general description of Klarna Checkout...

Content

Creating a new page

You can create new content pages for your shop – such as an FAQ page on which you respond to frequently asked questions from your...

Google Analytics Enhanced Ecommerce

Statistics about the usage of your online shop provide you with valuable and actionable information. If you know details about the...

Payments

Checkout

With one contract, you get the most comprehensive range of payment methods on the market for your web shop. Clear billing reports and...

Payments

Paytrail

If you always offer your customers the preferred payment method to buy online, your conversion rate will improve. Effective online...

Content

Languages of the shop

This feature is only available in Now M, Now L and Now XL shops. You can offer your shop in various languages –...

Products

Cross-selling

Cross-selling is a simple way of increasing sales: when visitors to your shop view a product, they are also shown other items that are...

Design

Editing the background color of content elements

By editing the background color of content elements, you can use your brand colors and adapt your shop so that it matches your...

Content

Editing the information on the right of withdrawal

1. Open the Editor by clicking Editor in the main menu within the administration area of your shop. 2. On the...

marketing

Selling on Amazon

This feature is only available in Now M, Now L and Now XL shops. You can sell your products on Amazon...

Products

Product videos

You can add one video to a product page. The video is then displayed at the last position after the product images. The video needs to...

Basic settings

Login and password

To access the shop's administration, you must first log in to MyVilkas. From there, you will find a link to your shop's...

Managing products

Watch a video on how to add products in your shop. Would you like to add a large amount of products? Then you...

Settings

Email events

For certain events your shop sends emails either to you or to your customers. For example, your customers can receive the following...

Settings

Attaching legal documents to emails

You can determine if the emails that your customers receive from you - such as the order confirmation - contain your legal documents...

Products

Reference units

Reference units enable your customers to easily compare the price of products with different quantities. You can specify a reference...

Design

Image slider / formats and sizes for the images

An image slider is a great addition to your design. For more information about the image slider and the page content in general, read...

Basic settings

Visitor counter

You can track the amount of visitors of your shop, their behavior and much more by using the free service Google Analytics. For more...

Content

Links to pages in the footer

You can determine that certain content pages of your shop are not shown in the main menu but only in the footer. While you are...

Basic settings

API URL

For some external applications it might be necessary that you find out the API URL of your shop. To view your API URL, select Help in...

Basic settings

The search function in the administration area

The search function is displayed in the administration area in different places, for example in the product overview. There is a quick...

Basic settings

SSL / TLS encryption of your shop

SSL (also known as TLS) is the abbreviation for Secure Sockets Layer and refers to an encryption method on the Internet. SSL...

Content

Adding a subpage to a page

You can add sub-pages to a page within your shop. An example: In your shop you have an “About us” page. As well as general information...

Design

Changing the colors of your shop

You can choose the basic colors of your shop. 1. In the administration area in the main menu, select Editor. 2. Select the paint brush...

Payments

Customer-specific prices

You can offer customer-specific prices. This allows you to e.g. offer regular customers lower prices. These prices will only be...

Energy label

For certain products, it might be necessary that you display an energy label for them that is stating the energy efficiency of the...

Product portals and market places

This feature is only available in Now M, Now L and Now XL shops. With your shop system it is possible to...

Basic settings

Import and export of data – overview

You can import and export various types of data associated with your shop, such as products or categories. Importing and exporting are...

Payments

Payment methods

Watch a video on how to handle the payments in your shop. You can offer your customers various payment methods. They can be divided...

Basic settings

Viewing the version number of your shop

We regularly update your shop software. Sometimes it might be helpful to know the version of the software that your shop is currently...

Design

Using custom CSS

CSS is a design language that is used on most websites. You can customize your shop’s design by using custom CSS code. With custom CSS...

Products

Products with variations

Products with variations are products of the same kind that only differ in terms of specific attributes. For example, a T-shirt that...

Payments

Dependencies of payment and delivery methods

Sometimes it is useful for you to allow certain delivery methods only in combination with certain payment methods. For instance you...

Basic settings

Deleting customers

1. In the administration area in the main menu select Customers. 2. In the...

Delivery

Delivery methods

Watch a video on how to handle the delivery methods in your shop. You can create different delivery methods in your shop. Delivery...

Basic settings

Wish lists for customers

If one of your customers doesn't want to buy a product immediately, he can put it on his wish list. When he later visits your shop he...

Basic settings

Custom HTML

HTML is a markup language that is mainly used to create web pages. You can insert your own HTML code on the content and category pages...

Basic settings

Filter search / faceted search

To make it easier for your customers to find the products they want you can offer search filters in your shop. These filters appear on...

Basic settings

Quick Start Guide

Contents 1. Overview of the administration area 2. Choosing your theme 3. Editing pages 4. Categories 5. Products 6. Payment methods

Products

Product types and attributes

You can define various product types in the administration area of your shop – for example, "Jacket", "Trousers" or "Sweater". For...

Basic settings

CSV files

You can export data from your shop as a CSV file. Information on export and import of data can be found in the article Import and...

Texts in the order process

You can change the texts that are displayed to your customers during the order process. 1. In the administration area in the main...

Products

Adding many products via CSV

Any imports are carried out at your own risk. If you import a defective file, you could potentially destroy the data of your shop.

Basic settings

Customer management

In your shop’s administration area, you can get an overview of your shop’s customers. In the main menu, select Customers. In the...

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