Support - Vilkas Now
If you always offer your customers the preferred payment method to buy online, your conversion rate will improve. Effective online payment methods mean fewer unfinished orders and more sales.
With one contract, Paytrail gives you a comprehensive range of payment methods for your web shop on the Finnish market
Online payment buttons for all domestic banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki.
Invoice and installment services: Collector and Jousto.
Card payments: Visa, Visa Electron, Mastercard, American Express, Eurocard and Diners Club.
Mobile payments: the service includes the popular MobilePay and Siirto.
Before the Paytrail payment service can be added in your web shop, an agreement with Paytrail and IDs for the payment method are required. You can register for the service straight from the payment method in the shop administration.
To add Paytrail as a new payment method to your shop, follow these steps.
In your shop administration go to Settings > Payment.
Choose Paytrail from the payment methods at the top and add it to your shop.
Go to the Settings tab for the new payment method.
If necessary, register with the Paytrail service and fill in the Merchant id and Merchant's secret key fields provided by Paytrail.
Once the IDs are saved for the payment method and it is set to be visible for the customers, then the payment method is available to use once Paytrail has set it to be active.
On the Payment form layout tab in the Paytrail payment method in your shop administration you can choose how the customer gets to choose the final payment method.
Redirect to Paytrail site without showing payment details on the payment page. - With this selection, the customer will go to Paytrail's own page to choose the final payment method.
Show payment method selection page embedding. (Paytrail account is not available in embedding.) - With this option, the selection of payment methods is displayed embedded in the checkout process at the payment method selection stage.
When an order arrives in the shop where the customer has paid with the Paytrail service, it means that the payment has been approved and it should automatically have the Paid status set. If the order does not have the Paid status, then you can check the status of the payment in Paytrail's own extranet.
In addition to the paid status, you can see more detailed information on the payment method tab of the order. It displays information such as the payment ID returned by Paytrail, the status of the payment, and the payment method used by the customer. There are also two buttons:
Check payment status - you can check the payment details if, for example, they have not been completed in the transaction.
Refund the order - you can return the money back to the customer by entering the desired amount in the amount field above and clicking this button.
I received an order in my shop, without the "paid" status. What does it mean?
The payment service sends information about the successful payment, in which case the "paid" status of the order is switched on automatically. If the "paid" status is missing from the order, then the customer has either not paid for the order or the information about the payment has not, for one reason or another, come to the shop.
What should I do if there are unpaid orders in the shop?
Unpaid orders should be checked with the payment service to see if they are actually unpaid or not, and then acknowledged as rejected within a couple of days if the payment does not appear on the payment service.
Can I prevent unpaid orders from entering the shop?
We have raised this as feedback with ePages and asked to get a setting for this, but unfortunately that is not yet possible.
Can I change the order confirmation to be sent to the customer only after the order has been paid?
Yes. In the shop administration, under Settings >> Email events >> Order status, you can turn "Order receipt confirmation" email out of activity and instead set "Order Status - Paid" to active.
You can then copy the header and email settings from the receipt notification to the paid message, making it look like a normal order confirmation message.