Support - Vilkas Now

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    How do you open a webshop?

    Check out our video instructions

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    Vilkas Suite support
    Basic settings

    Glossary

      Account On the internet, a user account (also called “account”) is primarily needed for the utilisation of e-mail...
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    What does "responsive" mean?

      Nowadays, your customers will be visiting your online shop using a wide variety of devices, including PCs, tablets and smartphones....
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    App Store

      In the App Store you can find a variety of apps which help you boosting your business. Please note that the availability of apps...
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    Introduction to your online shop

      Watch an overview video about our webshops. With your online shop, selling is very easy. After you have set up the shop, your...
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    FTP network protocol - Vilkas Now

      FTP is a network protocol that is mainly used for transferring files, for instance between a computer of a user and a server. Due to...
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    Import of data

      You can find further information on importing, exporting and editing exported data in the article Import and export of data – overview...
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    Domains

    What is a domain? A domain is the address under which a website can be found – for example www.your-shop.com. Domains always have a so...
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    Testing your shop / final function test

      Before you publizise your shop, you should test it. To do that, visit your shop and double-check its design and the products'...
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    Changing the order of elements

      You can change the order in which certain types of list entries are displayed to your customers in your shop. Whenever this is...
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    Viewing your shop

      If you would like to view your shop as it is displayed to your customers, select View your shop in your shop’s administration area in...
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    Editing exported data

      You can find further information on importing, exporting and editing exported data in the article Import and export of data – overview.
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    URLs of your shop / short URLs

      To ensure a good search engine ranking, keywords should appear in the URL of a page. Your shop has a modern search engine optimized...
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    XML sitemap of your shop

      An XML sitemap is a list of URLs that provides information about the pages of a website. Submitting a site's sitemap to search engines...
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    The setup assistant

      The setup assistant starts automatically the first time you access your shop's administration area. Here you specify the key settings...
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    Video tutorials

          Overview of your shop Design of your shop Products in your shop Content in your online shop Payment...
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    Exporting data from webshop

      You can find further information on importing, exporting and editing exported data in the article Import and export of data – overview.
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    The GDPR and your shop

      On 25 May 2018, the European Union’s new General Data Protection Regulation (GDPR) came into effect. It specifies topics and actions...
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    Opening and closing your shop

      By default, your shop is closed to the public and customers cannot access it. You as the merchant can preview the shop by selecting...
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    Login and password

      To access the shop's administration, you must first log in to MyVilkas. From there, you will find a link to your shop's...
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    Visitor counter

      You can track the amount of visitors of your shop, their behavior and much more by using the free service Google Analytics. For more...
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    API URL for your shop

      For some external applications it might be necessary that you find out the API URL of your shop. To view your API URL, select Help in...
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    The search function in the administration area

      The search function is displayed in the administration area in different places, for example in the product overview. There is a quick...
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    SSL / TLS encryption of your shop

      SSL (also known as TLS) is the abbreviation for Secure Sockets Layer and refers to an encryption method on the Internet. SSL...
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    Import and export of data – overview

      You can import and export various types of data associated with your shop, such as products or categories. Importing and exporting are...
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    Viewing the version number of your shop

      We regularly update your shop software. Sometimes it might be helpful to know the version of the software that your shop is currently...
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    Deleting customers

      1. In the administration area in the main menu select Customers.       2. In the...
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    Wish lists for customers

      If one of your customers doesn't want to buy a product immediately, he can put it on his wish list. When he later visits your shop he...
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    Custom HTML

      HTML is a markup language that is mainly used to create web pages. You can insert your own HTML code on the content and category pages...
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    Filter search / faceted search

      To make it easier for your customers to find the products they want you can offer search filters in your shop. These filters appear on...
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    Quick Start Guide

        Contents 1. Overview of the administration area 2. Choosing your theme 3. Editing pages 4. Categories 5. Products 6. Payment methods
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    CSV files

      You can export data from your shop as a CSV file. Information on export and import of data can be found in the article Import and...
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    Customer management

      In your shop’s administration area, you can get an overview of your shop’s customers.  In the main menu, select Customers. In the...
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